Thermal Sight Refund Policy
Read this before you buy. By placing an order you agree to these terms.
thermal sight refund policy
How to Return a Compact Thermal Pistol Sight
Our thermal sight refund policy covers unused items in original condition. Contact us to start a return on your compact thermal pistol sight. SCOPED does not accept returns of used products. A return is only for unused product, and every approved return has a 25% restocking fee. To request a return or a refund, email scopedsights@gmail.com. Do not ship anything until we reply with an RMA number.
Returns — 14 days
• You have 14 days from delivery to request a return.
• Email scopedsights@gmail.com with your order number, full name, and reason for the return.
• You must get an RMA before you ship anything back. Packages without an RMA will be refused.
• The product must be unused, unmounted, unfired, unmarked, and in original condition with all packaging, accessories, and manuals.
• Used, mounted, installed, fired, modified, or damaged products cannot be returned. We inspect every return. Mount marks, screw marks, wear, battery install, or a missing/altered serial number = not a return. We will send it back at your expense.
• All approved unused returns are subject to a 25% restocking fee.
• You pay return shipping and insurance unless we shipped the wrong item or the unit was defective on arrival.
• If the return is approved after inspection, the refund is issued to the original payment method, minus the 25% restocking fee and any non-refundable shipping.
Warranty — 1 year
• New products bought on this website have a 1-year limited warranty from the delivery date against defects in materials and workmanship under normal use.
• To start a warranty claim, email scopedsights@gmail.com with your order number, serial number, photos of the unit and serial, and a short video of the issue.
• Warranty is not a return policy. It does not cover change of mind, trying the product, or sending back a used unit.
• Warranty does not cover misuse, improper installation, modification, accidents, drops, water damage beyond the rated protection, sensor burn from misuse, normal wear, or a missing/altered serial number.
• If a unit looks used and the claim is “defective,” we inspect first. Use with no confirmed defect = claim denied.
• If a valid warranty claim is approved, SCOPED will repair or replace the product at our option. A replacement carries the remaining warranty period or 90 days, whichever is longer.
This policy applies only to purchases made directly on this website.